Terms of Service
These Terms of Service (“Terms”) govern use of the websites, applications, and services provided by Thrive Software, LLC, doing business as Retrevr (“Retrevr,” “we,” “us,” or “our”), a Utah limited liability company — including AI-powered phone answering, business text messaging, appointment scheduling, and the client web portal (the “Services”). By using the Services, creating an account, or signing an order form that references these Terms, you agree to them.
Last updated: August 1, 2026
1. The Services
Retrevr provides business Clients with an AI agent that answers calls, sends and responds to text messages, captures requests, and books appointments on the Client’s behalf, together with a web portal for managing conversations, appointments, customers, and settings. Features vary by plan; current plans, allowances, and rates are described in the plan documentation at retrevr.io. AI-generated conversation is automated and may occasionally be imperfect; Clients are responsible for reviewing their configuration and the commitments made through their account. The Services do not support 911 or other emergency calls.
2. Eligibility & Accounts
The Services are for business use only, not for personal, family, or household use. You must be at least 18 years old and authorized to bind the business you represent. Clients are responsible for their account credentials, their authorized users, and all activity under their account, and must keep their business information accurate and current.
3. Onboarding & Free Trials
Onboarding begins within three (3) business days of signing. Free trials are offered only where agreed in your order and are governed by the terms stated there.
4. Fees, Billing & Payment
Plans are billed monthly or annually as stated in your order, and payments are processed by Stripe. Plans include usage allowances (for example, voice minutes and text messages); usage beyond your allowances is billed as overage, and you may maintain an optional prepaid usage balance with a spend cap. Current allowances, overage rates, and other plan specifics are described in the current plan documentation at retrevr.io. Setup fees, where applicable, are stated in your order. We may suspend the Services for non-payment after notice.
5. Cancellation & Refunds
Monthly plans may be canceled at any time, with no notice period, by contacting help@retrevr.io or, where available, in the Client billing settings; cancellation takes effect at the end of the current billing month and you will not be billed again. Annual plans are paid upfront and are non-refundable, except as provided by the 30-Day Results Guarantee available on applicable plans and described in the current plan documentation at retrevr.io. Except as stated in this section or required by law, fees are non-refundable.
6. Text Messaging (SMS) Terms
Program description. The Services include text messages sent by Retrevr and by businesses that use Retrevr. Messages may include appointment reminders, booking confirmations, missed-call follow-ups, responses to your questions, scheduling links, and account or service notices. Message frequency varies.
Opt-in. You may opt in to receive text messages by providing your phone number to a participating business (for example, when calling, booking, or requesting services), by submitting a web form, or by texting a business’s number to start a conversation.
Fees. Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out. Reply STOP to opt out at any time. After you opt out, you will receive a single message confirming your opt-out, and no further messages will be sent to you by that sender through the Services unless you opt back in.
Help. Reply HELP or contact help@retrevr.io for help.
Not a condition of purchase. Consent to receive text messages is not a condition of any purchase.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. Text-messaging originator opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes, under any circumstances. See our Privacy Policy at retrevr.io/privacy.
7. Acceptable Use
You agree not to use the Services to send spam or unlawful, deceptive, harassing, or fraudulent communications; not to violate telemarketing, anti-spam, or privacy laws, including the TCPA and the CAN-SPAM Act; not to message individuals who have not consented or who have opted out; not to interfere with or attempt to breach the security or integrity of the platform; not to resell the Services except as agreed in writing; and not to use the Services for emergency calling.
8. Client Responsibilities
Clients are responsible for: the accuracy of their business information and AI configuration; obtaining any legally required consents and providing any legally required notices to their own customers, including consent to receive text messages; honoring their customers’ opt-outs; and ensuring their use of call recording and transcription is lawful in their jurisdiction, including any notice or consent requirements that apply where they and their customers are located.
9. Client Data
As between the parties, Clients own their business data and their customer communications processed through the Services, including call recordings, transcripts, and messages. Clients grant Retrevr the rights needed to host, process, transmit, secure, support, and improve the Services. Retrevr processes Clients’ end-customer data on the Client’s behalf, as described in our Privacy Policy at retrevr.io/privacy.
10. Third-Party Services & Availability
The Services depend on third-party providers, including telephony and messaging carriers, hosting, payment processing, calendaring, e-signature, and AI processing. Retrevr is not responsible for third-party outages or carrier message filtering, and delivery of calls and messages is not guaranteed. We work to keep the Services available, but we do not guarantee uninterrupted or error-free operation; maintenance, updates, and events outside our control may cause interruptions.
11. Intellectual Property
Retrevr and its licensors own the Services — including all software, AI systems, designs, and branding — and all related intellectual-property rights. Subject to these Terms, Retrevr grants Clients a limited, non-exclusive, non-transferable right to use the Services during their subscription for internal business purposes. If you provide feedback, we may use it without restriction or obligation. No rights are granted except as expressly stated in these Terms.
12. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETREVR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT EVERY CALL OR MESSAGE WILL BE ANSWERED, DELIVERED, OR HANDLED WITHOUT ERROR.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETREVR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RETREVR’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES IS LIMITED TO THE AMOUNTS PAID BY THE CLIENT FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
14. Term, Suspension & Termination
Subscriptions run for the term stated in your order and renew as provided there, subject to the cancellation rights in Section 5. Either party may terminate for material breach not cured within thirty (30) days of written notice. We may suspend the Services immediately for security risks, unlawful use, non-payment, or carrier-compliance violations. Upon termination, Clients may request an export of their data within thirty (30) days.
15. Governing Law & Venue
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Utah County, Utah, and the parties consent to personal jurisdiction and venue there.
16. General
If any provision of these Terms is unenforceable, the remaining provisions stay in effect. These Terms, your order form, and our Privacy Policy are the entire agreement regarding the Services and supersede prior discussions. We may update these Terms from time to time; we will post the updated version on this page with a new “Last updated” date, and continued use of the Services after the posted effective date constitutes acceptance. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. A failure to enforce a provision is not a waiver of it.
17. Contact
Thrive Software, LLC, doing business as Retrevr
412 West Rivers Edge Drive
Provo, Utah 84604
help@retrevr.io · retrevr.io